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Array Live Chat

A $30 Lead Could Turn into a High-Value Case With Array Live Chat You Only Pay for Qualified Leads

Online Chat Lead Generation

In today’s competitive legal landscape, potential clients often visit multiple legal websites before making a decision. When clients visit a legal website, they often have to communicate with artificial intelligence before they get to talk to another human, or there is only a number to call and no option to have their questions answered immediately. This often leads to frustration from the potential client. However, with Array Live Chat, it’s easy for site visitors to receive human engagement immediately. Array Live Chat allows visitors to connect in real time with industry-trained professionals who can deliver timely responses that can help build trust and identify qualified leads. By integrating Array Live Chat into your website, your law firm can stay accessible around the clock, converting inquiries into clients. Contact Array Digital to see how our live chat services can keep your firm engaged and stop you from missing out on potential business.

What is Live Chat?

Live chat is a pop-up service on a website that allows visitors to immediately talk to a real person utilizing a chat window for support. This allows for more timely responses and further helps identify if the site visitor is a qualified lead.

Why Use Array Live Chat on Your Website?

Every day, the legal field grows more competitive. Website visitors often check out several attorney pages before making a decision. Having a 24/7 live chat with industry-trained individuals can help your site stand out and quickly build rapport with potential clients. Array Live Chat is designed to capture and convert more qualified leads for your law firm. Our live chat also allows site visitors to use their preferred method of communication. According to a recent study, over 53% of consumers prefer doing business with a site they can message with. Visitors to your site who engage with the live chat feature are 2.8x more likely to convert. If your legal site does not currently have live chat capabilities, contact our team at Array Digital to see how you can include it and stop missing out on potential clients.

Frequently Asked Questions

What’s the Difference Between Array Live Chat and a Chatbot?

When you use a live chat, you connect the visitor to the site with a human professional who can respond in real time. Whereas a chatbot is an automated system. It can only offer predetermined answers. While these automated responses can be helpful to a certain degree, they don’t offer a personal touch, which is often needed in legal services. Engaging with a chatbot also can be time-consuming. After spending several minutes going through automated responses and options, site visitors may eventually conclude that the chatbot doesn’t have the answer they need.

What Are the Benefits of Using a Live Chat on Your Website?

Live chat has numerous benefits, especially if your law firm is not open 24/7. Think of all the potential business your law firm is missing out on because nobody is responding to incoming inquiries or worse, all you have on your site is a phone number that leads to calls over the weekend that go unanswered. With Array Live Chat on your site, visitors can communicate at any hour with professional live chat agents, and you only pay for information that leads to qualified leads.

How Much Does Array Live Chat Cost?

Once you have Array Live Chat on your site, each qualified lead costs $30 dollars.

Can I Add This Service at Any Time?

Yes, if you sign up for other services with Array Digital and want to include Array Live Chat at a later date, we can add it.

How Are Incoming Leads Determined to be Qualified?

Array Live Chat determines incoming qualified leads through a script we set up with you. You will get to decide the guidelines for the script, and we can modify it to ensure we are communicating with clients the way you want us to. This script will describe the types of cases your firm handles and will include your practice areas and target audience. You will only be charged for leads that match your qualifications.

Can Visitors Schedule or Sign a Retainer Directly from Chat?

Yes, Array Live Chat can be set up to provide your visitors with either a retainer agreement or a link to schedule their first meeting with your office. This can facilitate the process and help turn visitors into active clients directly from your website.

What if the Visitor Wants to Speak to Our Office Staff?

Once a site visitor engages with Array Live Chat, there will be a point during the conversation where they will be asked if they would like to speak with someone on the phone. The chat will then call connect the user to the front desk of your firm.

What Languages Does Array Live Chat Use?

Industry-trained professionals are available to chat with your site’s visitors in English and Spanish.

Keep Your Law Firm Online All the Time

Keep your future clients engaged no matter when they want to talk. Even if your office is closed, your hours shouldn’t limit your client interactions. Contact Array Digital today at 757-333-3021 or fill out our online contact form to see how our live chat can benefit your legal site.

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