Process is easy to fix

Here at Array Digital we have a lot of written processes.  Process is important to us because we’ve seen what happens when we rely on memory or someone doesn’t know the process.

Sometimes team members will ask for an exception to a process.  If this happens more than once it’s a good idea to question if that exception should become the norm.  If so, it should be documented and then the team should be trained on the changes.

One way Erik has found useful to do this is by making the changes to the written process in “suggestion mode” in Google Docs.  This shows the parts that were eliminated and what was added.  He then shares that with the team member(s) that need to know about the changes.

Another way is to make those same changes and then record a short video about it using Vidyard, explaining the changes to the team.