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Always Get An Answer To Your Questions, with Erik J. Olson

Episode #1351

In this episode, Erik shares how important it is to get an answer when you ask a question, especially in a sales situation.

October 13, 2022

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Episode Transcript

Erik J. Olson (00:00):
<Affirmative>, always get an answer to the questions you ask. What is happening? This is Erik J. Olson. Yeah, this is something that I learned from our sales training. In a sales situation, if you ask a question, you should get an answer. This is important because when you’re in a sales situation or servicing situation, whether you’re servicing a prospective client or an existing client, if you ask a question, you’re doing it because hopefully you’re a professional and you’re being thoughtful and you actually need the answer. You need the information so that you can respond properly in this situation. So in sales, if you ask someone like, What’s your revenue? And they skirt around the issue, they don’t want to tell you. That really like puts you in a bad situation. Cuz if someone’s revenue is a hundred thousand dollars, you’re gonna come up with different solutions than if their revenue, it’s a hundred million dollars.
So it’s very important sometimes when you ask these questions to get an answer. Now, if you ask the question and you don’t get an answer because they talk about something else or ask the question again, if it’s important enough to have asked it the first time, it’s probably important enough to ask it a second time. Now, of course there’s gonna be exceptions to all rules. So an exception would be that they explicitly say they don’t want to answer the question for whatever reason. Now, if you ask and they explicitly say, You know, I really don’t wanna say that because of reasons X, Y, and Z. You can explain why it’s needed, but you probably also, you know, at some point you need to stop pushing. But you can also tell ’em, Hey, look, I’m gonna, I’m not gonna push to the answer, but if I don’t understand, then, then here, here’s the impact.
I can’t do X, y, or Z for you. Now I bring this up because recently our team was in a design meeting and they asked a client for some examples of websites that he or she light and they didn’t really get an answer. And so after the meeting, they weren’t exactly sure what direction to go in because they weren’t sure what kinds of websites that she liked. Like it was hard for them to figure out where to start with the design cuz she just, or he, to keep this anonymous didn’t provide the answer. And they kind of allowed the, the meeting to continue. But then there were repercussions afterwards that they didn’t know what to do. They were stuck. So I I, I got on the phone with the client and I, I said, Hey, I, I need five to 10 examples of websites that you like. And in particular, what about those websites do you like? What do you not like? But I, we really need that to go forward. And she understood. Now it is time consuming, but we’re starting a web design process and that kind of information is critical. We have to have it. So again, if you ask a question, get an answer, Hey, by the way, I got a question for you. Have you told
Erik J. Olson (02:58):
A friend or another entrepreneur about the Journey to $100 Million? Can I ask you for a favor? I need an answer. Can I ask you to tell someone, share this online, right? Wherever you hang out, if you know another entrepreneur, tell him or her about this podcast how I was helping you. If you share things on Instagram or Twitter, can you share the link? Can you take a screenshot from your podcast player? Can you do something to help us grow this podcast? That’s all I ask. We’ve been doing this podcast for three, four years, something like that. Thousands of episodes, literally over a thousand episodes. We share everything that we’re learning here as we learn it. All I ask in return is help us spread the word. Thanks.

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About The Hosts

  • Erik J. Olson is an award-winning digital marketer & entrepreneur. The Founder & CEO of Array Digital, he is also the host of the Journey to $100 Million Flash Briefing and daily podcast, and the organizer of the Marketers Anonymous monthly meetups.

  • Kevin Daisey is an award-winning digital marketer & entrepreneur. He started his first company when he was just 23, and is the Founder & CMO of Array Digital. Kevin is the also the co-host of the Journey to $100 Million Flash Briefing and daily podcast, and the co-organizer of the Marketers Anonymous monthly meetups.

Website Design, Search Engine Optimization (SEO), Online Advertising, Social Media & Digital Marketing.
© Array Digital LLC

Website Design, Online Advertising, SEO, Social Media & Digital Marketing.
© Array Digital LLC