Journey To $100 Million

Podcast

Episode  322

Client Welcome Packet

Episode Notes

About a year ago, we developed a client welcome packet which is a combination of our communication plan, what the client can expect, everything from billing to deliverables, etc. This puts a lot of things out in the open and simplifies a lot of processes and communication between you and your clients. So today Kevin lists out what we have in ours to help you develop one of your own.

  1. Our Communications Plan: how often we report, who you have access to and the contact information for those people.
  2. Our Administrative Process: billing, invoicing, etc.
  3. Professional Services: the services we offer to every client covered in detail.
  4. Advertising Services: how do we bill for advertising, how does payment work, etc.
  5. Website Services
  6. Our Quality Assurance Plan: how we make sure the work we’re doing for you meets our quality standards.
  7. Our Service Level Agreement: our deliverables and timeline for responses from us on different tasks or questions you might have.
  8. Our Disaster Recovery Plan: for websites and hosting, how do we store backups, what is our plan to recover if something bad happens, etc.

About The Hosts


Erik J. Olson is an award-winning digital marketer & entrepreneur. The Founder & CEO of Array Digital, he is also the host of the Journey to $100 Million Flash Briefing and daily podcast, and the organizer of the Marketers Anonymous monthly meetups.


Kevin Daisey is an award-winning digital marketer & entrepreneur. He started his first company when he was just 23, and is the Founder & CMO of Array Digital. Kevin is the also the co-host of the Journey to $100 Million Flash Briefing and daily podcast, and the co-organizer of the Marketers Anonymous monthly meetups.


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Website Design, Online Advertising, SEO, Social Media & Digital Marketing. Chesapeake, Virginia Beach, Norfolk & Hampton Roads.
© 2019 Array Digital LLC

Website Design, Online Advertising, SEO, Social Media & Digital Marketing. Chesapeake, Virginia Beach, Norfolk & Hampton Roads.
© 2019 Array Digital LLC